FAQs

Please see below some of our frequently asked questions:

When will the first issue of my subscription be despatched?

After your order has been processed, your confirmation letter will be sent and this will include details about when your first magazine will be sent to you. The next issue to be despatched is displayed on the individual magazine page, and is usually between 4-6 weeks.

How often is Wanderlust Magazine published?

There are 10 issues published a year, with December/January and July/August being combined issues.

When should I receive the magazine each month?

For single and special issue orders
For UK orders please allow up to 5 working days, up to 8 working days for European orders and up to 10 working days for International orders.

Pre-order delivery information
All items will be despatched on the specified release date, which is usually the UK on-sale date. UK pre-orders are sent via our standard delivery service. For UK orders please allow up to 5 working days, up to 8 working days for European orders and up to 10 days for international orders from time of despatch. However, occasional unforeseen delays at production may mean we are unable to guarantee a specific date of delivery.

For monthly subscriptions
Your subscription will start with the next available issue unless you tell us otherwise (and unless you order on a Christmas offer when subscriptions start with the issue on sale in January). For UK please allow up to 6 weeks to receive your first issue, up to 7 weeks to Europe and up to 8 weeks for international. The speed of delivery outside the UK can vary and will depend on the service provided by the various organisations used during transportation.

For ongoing subscriptions in the UK you should expect to receive your copy by or on the UK on sale date.

Which UK Tour Operators will accept my £50 Travel Voucher?

You can view a list of all participating Tour Operators here: www.wanderlust.co.uk/misc/voucherscheme

What is your refund policy?

Once your subscription has been purchased, we are unable to offer a refund, charges to cover the administration involved in reversing the order would outweigh any refund. If you pay by Direct Debit, you can contact our Customer Service team or alternatively cancel with your bank.

The promotion code I have entered isnít working?

Ensure that you have clicked through onto the correct membership level, Print, Print & Digital or Digital. If your promotion code still doesnít work, please contact our Customer Service Team

Can I take out a subscription for anything other than a year?

Yes! Multi-year subscriptions are available. Additionally, if there are any other offers that you cannot see on our website, please contact our Customer Service team who will be happy to help

Can I pause my subscription whilst I got travelling?

Yes! You can pause your subscription or alternatively, we can move your subscription to a digital edition so that you can enjoy Wanderlust on the go! Just contact our Customer Service team with your preference

Can I buy a subscription for a friend?

Yes, you can enter their details at the checkout. If the offer includes a free gift or Travel Voucher, this will be sent to you to gift on at the appropriate time.

How do I access my Digital Subscription?

You will receive a welcome email within 24 hours of your payment being received, which will contain instructions on how to log onto your account. If you have any queries, you can contact our Customer Service team.

If you have a question which has not been answered here, please contact customer services who will be happy to help.